M E N D A W A I
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Mendawai Create Exceptional Omnichannel Experiences

Contact center solutions allow your contact center to connect with customers on any communication channel like voice call, video call, live chat, SMS, text messaging, mobile apps, social media, and more. Provide customer service on any channel and seamlessly switch among any digital channels during an interaction, while maintaining context and relevant information across all channels as if it were a single conversation

Dashboard

Manage all contact channels of your Contact Center consistently from a single unified Dashboard, offering your customer the final benefit of establishing contact through the preferred channel, whether telephone, email, SMS, chat, WhatsApp or social media.​

Gathers all the real time statistic information to obtain successful Contact Center by maintain Queues, Service level, Abandon rate, ASA, AHT and Agent position in real time​

From a single interface handle all interactions from multiple channels. Screen pop-ups show agents all the relevant information about the customer​

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SERVICES


Complete support service, Collaboration, Integration, training sessions during deployment period and post-selling operative support to obtain more profitable results

Collaboration

Collaboration with vendors - the key to continuous improvement

Integration

Mendawai can adapt to different multi-supplier conditions as required by each customer. Our development team use the most advanced API and Web Services methods.

Support Service

We offer a complete tech support service, training sessions during deployment period and post-selling

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