Manage all contact channels of your Contact Center consistently from a single unified Dashboard, offering your customer the final benefit of establishing contact through the preferred channel, whether telephone, email, SMS, chat, WhatsApp or social media.
Gathers all the real time statistic information to obtain successful Contact Center by maintain Queues, Service level, Abandon rate, ASA, AHT and Agent position in real time
From a single interface handle all interactions from multiple channels. Screen pop-ups show agents all the relevant information about the customer
Collaboration with vendors - the key to continuous improvement
Mendawai can adapt to different multi-supplier conditions as required by each customer. Our development team use the most advanced API and Web Services methods.
We offer a complete tech support service, training sessions during deployment period and post-selling
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